Cancellations & Refund Policy

Thank you for choosing ChefPin. We are committed to providing a high-quality platform for both culinary professionals and employers. This policy outlines the terms regarding cancellations and refunds for our digital services.

1. General Policy

All purchases of subscription plans (e.g., Employer Plans, Chef Pro) on ChefPin are final. As our services are digital and provide immediate access to features and information, we do not offer refunds or credits for purchased plans, including partially used periods.

2. Plan Purchases

Our plans are sold as one-time purchases for a specified duration (e.g., 30 days, 90 days). They are not recurring subscriptions. Once a plan is purchased and activated, the service is considered delivered and is non-refundable.

3. No Refunds For Unused Services

We do not provide refunds or credits for any unused portion of a plan. For example, if an Employer purchases a plan with 5 job posts and only uses 2, they are not eligible for a refund for the unused posts. Similarly, if a user's account is deactivated or terminated, they will not be refunded for any remaining time or services on their plan.

4. Cancellations

Since our plans are one-time purchases and not auto-renewing subscriptions, there is no cancellation process required. Your plan will simply expire at the end of its duration. You will not be charged again unless you manually purchase a new plan.

5. Exceptional Circumstances

We may consider refunds only in cases of documented technical errors or billing failures on our part that prevent you from using the service you paid for. All such requests must be submitted to our support team within 7 days of the transaction and will be reviewed on a case-by-case basis. A simple change of mind or lack of use does not qualify for a refund.

6. Contact Us

If you have any questions about our Cancellations and Refund Policy, please contact us at [email protected].